Coleman Cable Inc. (CCI), Waukegan, Ill., announced the second-phase launch of its on-line extranet site, CCIXpress. This site enables customers to easily check price and availability, place orders and check order status on-line in real time.
The CCIXpress search engine helps customers locate the wire or cable products they need based on construction, gauge-size, description, application or a variety of other attributes. Each product page provides a summary of features, applications and industry approvals, as well as links to product data sheets. Once customers locate their product, they can access real-time availability and pricing and place orders.
“This customer service augmentation is just one of a myriad of integrated components of CCI's ongoing e-commerce initiative,” says Mark Andrews, CIO at Coleman Cable Inc. “The company is continually striving to streamline and enhance its customer interactions through the utilization of developing technologies.”
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