The global reputation of Paris-based electrical manufacturing giant Schneider Electric isn’t built on its software. Although systems for control of buildings and factories are a growing emphasis for the company — exemplified by its recent acquisition of Invensys and its Wonderware line of factory automation software — Schneider remains better-known in the U.S. market for its Square D circuit breakers, load centers and switchgear and other “gray box” electrical
Photo courtesy of Schneider Electric
Finding the Fast Track
Schneider's new Digital Customer Experience team developed the QuoteFAST software for this customer preview and feedback session on a fast track — insanely fast, by electrical industry standards. From inception to debut took only ten weeks. The participants were blunt and honest about their opinions on various features of the system, which is what Schneider’s development team was hoping for. The Schneider team went into the project with some concerns about how distributors would react to a product that brought the manufacturer and the distributor’s customer closer together, but distributors who attended the meeting didn’t seem concerned about letting Schneider get closer with customers.