The National Lighting Bureau (NLB), based in Brentwood, Tenn., recently relaunched its Trusted Warranty Evaluation Program to provide an independent evaluation on lighting manufacturers’ warranty processes. Originally set to launch in March and put on temporary hold, the program has been redesigned using remote audits to ensure safety and improve efficiency.
The NLB will conduct an inspection of participating manufacturers’ warranty records to ensure that objective quality standards and practices are followed. All lighting and lighting component companies who sell in the U.S. and Canada are eligible to participate regardless of where their company or warranty department resides. Additionally, the program is designed to reward companies that adhere to the NLB’s stated criteria, and no company that sells products in the United States or Canada and can meet the criteria will be excluded.
The NLB is working with lighting designers, electrical distributors, electrical contractors, utilities, and other stakeholders to educate them on the benefits of working with companies that have earned the NLB “Trusted Warranty” designation.