Mark Dancer is the founder and president of Channelvation Inc. and author of Getting the Most Out of CRM: Best Practices for Distributors, available from the National Association of Wholesaler-Distributors (NAW) Institute for Distribution Excellence at www.naw.org/crmfordist. While researching this book he gathered insights from hundreds of distributor executives, including many electrical distributors. Dancer can be reached directly at [email protected].
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